Caroline Fletcher

Caroline Fletcher

Qualitative & Design Research Lead, EY Seren

With over 20 years of experience, Caroline is a dedicated and energising leader who builds bridges of human understanding between the world’s largest organisations and the people they serve. A Principal Design Researcher at EY Seren in London, Caroline has conducted over 5000+ hours of research for hundreds of clients, listening, immersing, and learning from thousands of people all over the world.

A Gen AI optimist, Caroline is passionate about exploring and understanding how organisations approach the challenges and opportunities that Gen AI technology brings through human-centred research and design. She enthusiastically believes that if we ‘fall in love with a problem’, organisations can use Gen AI to innovate far beyond ‘use cases’ and can unlock extraordinary opportunities for customers, teams, and brands.

Focus Session Speaker: 2024

The State of Women In Tech: Education

Ergonomics goes digital – Digital comfort is non-negotiable for thriving companies

Sandra Siljestedt

Main Partners

Accenture EY Infosys

Friends of Women in Tech

Columbia Road Jobbsprånget Onemotion IMC People People People Pink Programming Tekniksprånget Tjejer Kodar Tjena Trippus Ventla Women in AI Women4Cyber

General inquiries:

Åsa Johansen


Elin Eriksson

Creative director and curator

Annsi Krol

Business development

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