How to build a great customer experience with AI, APIs and IAM

Speaker: Elisabeth Falck
How to build a great customer experience with AI, APIs and IAM

How do you create great customer experience in a regulated industry with millions of users, complex data flows, and rising expectations?

In this session, we will share how AI, APIs and IAM* work together at If Insurance to shape modern insurance services. You will hear how scaling our API offering, and strengthening IAM capabilities, created the foundation for digital transformation, secure partner integrations and AI-driven services such as IfGPT, our generative AI chatbot serving over 200,000 customers.

Join us for an insight-driven and practical conversation!

(*Identity & Access Management)